Frequently Asked Questions

Q.Do you ship to an APO/FPO address?
A. Yes but it could take up to 3 weeks to receive item.

Q. Can I cancel my order?
A. Unfortunately, we are unable to change or cancel an order once it has been submitted.

Q:When can I expect my order to arrive?
A:We ship within 5 business days of purchase. This does not include Holidays or weekends. For items shipped UPS,it can take up to 10 days for delivery.

Q:How much is the Shipping and Handling Charge?
A:Shipping and Handling charge is always a flat rate depending on the size of the item bought. The shipping fee is always clearly stated in the listing We do not believe in surprises! We always charge the exact amount for shipping plus a .50 handling fee

Q:How Long Does It Take To Receive Item Internationally
A:Depending on country and customs, it could take as long as 5 weeks to receive an item.

Q: What if what I order is out of stock?
A: We try very hard to make sure that all our listed items are in stock. If it happens that we have temporarily run out of stock, we let you know and your credit card will not be charged. We will always let you know when we expect delivery of item so you can decide if you want to back order or not!

Q: What is a refurbished or reconditioned product?
A: Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as refurbished or reconditioned to be resold. The product is totally reconditioned at the factory and is restored like new. But you can purchase these items at greatly reduced prices

If you have any questions, please do not hesitate to email

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.



Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

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